At murphy-doll.shop, we aim to provide a reliable and convenient delivery experience for customers across Europe. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Coverage
We currently provide shipping services to customers in eligible European countries and regions.
Delivery availability may vary depending on the destination, local regulations, courier coverage, and product availability.
During checkout, customers can confirm whether delivery is available to their selected address.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
Processing may take longer during periods of unusually high order volume, public holidays, or circumstances beyond our reasonable control.
3. Delivery Times
After an order has been processed and dispatched, estimated delivery times are generally:
- Standard European Delivery: 4–10 business days
- Extended or remote European destinations: 6–14 business days
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, courier operations, customs procedures, weather conditions, public holidays, and other circumstances outside our control.
4. Shipping Confirmation and Tracking
Once your order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.
Where tracking is available, the tracking information will be included in the shipping confirmation.
Customers are responsible for providing an accurate and complete delivery address when placing an order.
5. Shipping Costs
Shipping charges, where applicable, will be displayed during checkout before payment is completed.
Shipping costs may vary depending on the destination, order size, delivery method, and other applicable factors.
Any applicable shipping fee will be clearly presented before you complete your purchase.
6. Customs, Duties and Taxes
For deliveries within Europe, customs procedures, import duties, VAT, or other local charges may apply depending on the destination and applicable regulations.
Where such charges are not included in the purchase price or shipping charge, the customer may be responsible for paying them.
Customers are responsible for complying with applicable import requirements in their country of residence.
Customs delays are outside our control and may extend the estimated delivery period.
7. Delivery Delays
Although we work with shipping providers to ensure timely delivery, delays may occur due to:
- Courier or postal service disruptions
- Severe weather
- Customs inspections
- Public holidays
- Incorrect or incomplete address information
- High-volume shipping periods
- Transportation disruptions
- Events beyond our reasonable control
If your order is delayed beyond the expected delivery period, please contact us so that we can assist with checking the shipment status.
8. Incorrect or Incomplete Address
Customers are responsible for providing correct delivery information when placing an order.
If an order cannot be delivered because the address provided is incorrect, incomplete, or inaccessible, additional shipping costs may apply if the package needs to be reshipped.
Please contact us as soon as possible if you notice an error in your delivery information.
9. Lost or Damaged Packages
If a package appears to have been damaged during delivery, customers should contact us as soon as possible and provide relevant details and photographs where appropriate.
If a shipment is confirmed as lost by the delivery provider, we will work with the relevant shipping provider to investigate the situation and determine the appropriate resolution.
10. Undeliverable or Returned Packages
Packages may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or other circumstances.
If a package is returned because of information or actions attributable to the customer, additional delivery costs may apply before the order can be reshipped.
11. Delivery to Remote Areas
Some remote, rural, island, or otherwise difficult-to-reach European destinations may require additional delivery time or shipping charges.
If additional costs or delivery restrictions apply, we may contact the customer for further information or confirmation.
12. Contact Us
If you have questions about shipping, delivery status, or your order, please contact us:
murphy-doll.shop
Email: shop@murphy-doll.shop
Phone: +44 7728485474