1. What can I find on murphy-doll.shop?
murphy-doll.shop offers a selection of soft, playful, and comforting items designed for everyday enjoyment, gifting, relaxation, and personal spaces.
2. Where do you ship?
We currently provide shipping to eligible countries and regions across Europe.
Available destinations and shipping options will be shown during checkout based on your delivery address.
3. How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment.
Orders placed on weekends or public holidays will generally be processed on the next available business day.
4. How long does delivery take?
Standard European delivery generally takes around 4–10 business days after dispatch.
For remote or extended European destinations, delivery may take approximately 6–14 business days.
Actual delivery times may vary due to customs, courier operations, weather, public holidays, and other circumstances.
5. Will I receive tracking information?
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Please check your email for the shipping confirmation and tracking details.
6. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you entered an incorrect delivery address.
We will make reasonable efforts to update the address if the order has not yet been processed or dispatched. Once the order has been shipped, changes may no longer be possible.
7. Can I cancel my order?
If your order has not yet been processed or dispatched, please contact us as soon as possible to request cancellation.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.
Statutory cancellation rights remain unaffected where applicable.
8. How do I return an item?
Please contact us at shop@murphy-doll.shop before sending an item back.
Include your order number and details of the item you wish to return. We will provide the relevant return instructions.
9. How long do I have to return an item?
Returns may generally be requested within 14 days of receiving your order, subject to applicable conditions and statutory consumer rights.
EU customers may also have applicable statutory withdrawal rights for eligible purchases.
10. Where should I send my return?
Approved returns should be sent to:
MURPHY MODE LTD
11 Barlea Avenue
Manchester, Lancashire
United Kingdom
M40 3WL
Please contact us before sending your return to ensure that the correct return procedure is followed.
11. Who pays for return shipping?
For voluntary returns or change-of-mind returns, the customer may generally be responsible for return shipping costs, subject to applicable law.
If an item is defective, damaged, incorrect, or does not conform to the order, we will review the situation and provide an appropriate solution.
12. When will I receive my refund?
Once the returned item has been received and inspected, an approved refund will generally be issued to the original payment method.
The time required for the funds to appear in your account may depend on your payment provider or financial institution.
13. What if my order arrives damaged?
Please contact us as soon as possible if your order arrives damaged.
Send your order number together with photographs of the damaged item and packaging where possible. We will review the situation and determine the appropriate solution.
14. What if I receive the wrong item?
Please contact us at shop@murphy-doll.shop with your order number and details of the item received.
We will review the order and assist with an appropriate solution.
15. Are purchases one-time payments?
Yes. All purchases on murphy-doll.shop are one-time transactions.
We do not automatically enroll customers in subscriptions or recurring payment plans. There are no automatic renewals or recurring charges after completing a purchase.
You will only be charged again if you independently place another order.
16. Are there additional customs charges?
Depending on the destination and applicable regulations, customs duties, VAT, import charges, or other local fees may apply.
Customers are responsible for any applicable charges that are not included in the purchase price or shipping cost.
17. How can I contact customer support?
You can contact us with questions about orders, products, shipping, returns, refunds, or other enquiries.
Website: murphy-doll.shop
Email: shop@murphy-doll.shop
Phone: +44 7728485474
Our team will review your enquiry and provide assistance as soon as reasonably possible.