At murphy-doll.shop, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds.
1. Return Period
Customers may request a return within 14 days of receiving their order, subject to applicable consumer protection laws.
To start a return, please contact us within the applicable return period and provide your order number and details of the item you wish to return.
For customers located in the European Union, statutory consumer rights, including applicable withdrawal rights, remain unaffected by this policy.
2. Return Conditions
To be eligible for a return, items should generally be:
- Unused and in their original condition
- In suitable original packaging where reasonably possible
- Complete with any included accessories or components
- Free from damage caused by improper use
We reserve the right to reduce or refuse a refund where the value of an item has been diminished due to handling beyond what is reasonably necessary to inspect its nature, characteristics, or functionality.
3. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including items that:
- Have been used or damaged after delivery
- Have been altered or modified by the customer
- Cannot be returned for hygiene or health protection reasons after being unsealed
- Are otherwise excluded from return under applicable consumer protection laws
Nothing in this section affects any mandatory statutory rights.
4. How to Request a Return
Before sending an item back, please contact us at:
Email: shop@murphy-doll.shop
Please include:
- Order number
- Name used when placing the order
- Item(s) you wish to return
- Reason for the return, where applicable
- Relevant photographs if the item arrived damaged or defective
Please wait for return instructions before sending the package.
5. Return Address
Approved returns should be sent to:
MURPHY MODE LTD
11 Barlea Avenue
Manchester, Lancashire
United Kingdom
M40 3WL
Customers should use appropriate packaging to help prevent damage during return transportation.
6. Return Shipping Costs
For voluntary returns where the customer changes their mind, return shipping costs may be the customer’s responsibility, subject to applicable consumer protection laws.
If an item is defective, damaged on arrival, incorrect, or does not conform to the order, we will review the situation and may provide an appropriate return solution in accordance with applicable law.
7. Refunds
Once we receive and inspect the returned item, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method.
Refund processing times may depend on the payment provider or financial institution and may take several business days after the refund has been initiated.
Where required by applicable law, refunds will be processed within the legally applicable timeframe.
8. Original Shipping Costs
Where a statutory cancellation right applies, the refund of original delivery charges will be handled in accordance with applicable consumer protection laws.
Any additional cost resulting from choosing a more expensive delivery method than the standard delivery option may not be refundable where permitted by law.
9. Damaged or Defective Items
If an item arrives damaged, defective, or materially different from what was ordered, please contact us as soon as possible.
Please provide your order number and photographs or other relevant information that can help us assess the issue.
Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate solution.
10. Exchanges
We may not offer direct exchanges for all products.
If you need a different item, size, or variation, you may be asked to return the original item and place a new order.
Any statutory rights relating to defective or non-conforming goods remain unaffected.
11. Cancellation Rights for European Customers
If you are a consumer located in the European Union, you may have a statutory right to withdraw from certain distance purchases within 14 days without giving a reason, subject to applicable exceptions.
The withdrawal period generally begins when you or a person designated by you receives the goods.
Where the statutory right applies, you may exercise it by contacting us within the applicable withdrawal period.
12. Contact Us
For return, refund, or cancellation enquiries, please contact:
murphy-doll.shop
Email: shop@murphy-doll.shop
Phone: +44 7728485474
Return Address:
MURPHY MODE LTD
11 Barlea Avenue
Manchester, Lancashire
United Kingdom
M40 3WL