At murphy-doll.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website.
1. Information We Collect
We may collect personal information that you provide when you:
- Create or use an account
- Place an order
- Contact our customer support team
- Subscribe to communications
- Submit a contact or enquiry form
- Participate in promotions or other website activities
This information may include your name, email address, phone number, billing information, shipping address, order details, and other information necessary to process your request.
We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, pages visited, and website usage data.
2. How We Use Your Information
We may use collected information to:
- Process and fulfil orders
- Arrange delivery and provide order updates
- Process payments
- Provide customer support
- Respond to enquiries
- Improve our website, services, and customer experience
- Detect and prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
We only use personal information where there is a lawful basis for doing so.
3. Payment Information
Payments made through murphy-doll.shop may be processed by third-party payment service providers.
Payment information may be transmitted securely through payment processors and is handled according to their applicable privacy and security practices. We do not normally store complete payment card details on our own website systems.
Appropriate technical and organizational measures are used to help protect payment-related information against unauthorized access, loss, misuse, or disclosure.
4. Cookies and Similar Technologies
murphy-doll.shop may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and maintain security.
Some cookies may be provided by third-party service providers, including payment and security services.
Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent. You may manage or disable cookies through your browser settings or available cookie preferences.
5. Sharing Personal Information
We may share personal information with trusted third parties where necessary to operate our website and provide services to you.
These parties may include:
- Payment service providers
- Delivery and logistics providers
- Website hosting and technical service providers
- Customer support service providers
- Security and fraud prevention providers
- Professional advisers where necessary
- Government authorities or regulators where legally required
We do not sell your personal information to third parties.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on the nature of the information, the purpose for which it was collected, legal requirements, accounting obligations, dispute resolution, and legitimate business needs.
When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of where appropriate.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.
8. International Data Transfers
Some service providers used by murphy-doll.shop may process information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to restrict certain processing
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
If you are located in the UK or European Economic Area, these rights may be provided under the UK GDPR or EU GDPR, as applicable.
You may contact us if you wish to exercise any applicable privacy rights.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with the revised policy taking effect when posted.
13. Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:
murphy-doll.shop
Email: shop@murphy-doll.shop
Phone: +44 7728485474